Effective Date: 18 November 2025
Company: Spice Brand Solutions
Contact: marketing@spice.com.na
1. Introduction
Spice Brand Solutions (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website or submitting quote requests, newsletter signups, or other forms.
We comply with:
- Namibian privacy regulations
- GDPR (for visitors from the European Union)
- POPIA-aligned principles (for regional best practice)
2. Information We Collect
When you interact with our website, we may collect the following information:
- Personal identifiers: Name, email address, phone number, company name, physical address
- Website activity data: Cookies, IP address, browser/device analytics
- Optional uploads: Documents submitted via quote requests (e.g., briefs, logos)
- Newsletter signup data: Email addresses and names
3. How We Use Your Information
We use your data to:
- Respond to quote requests
- Send newsletters and marketing updates (only with consent)
- Improve website functionality and user experience
- Analyze traffic and website usage through analytics tools
- Comply with legal obligations
4. Legal Basis for Processing
- Consent: You provide explicit consent when submitting forms or signing up for newsletters
- Contractual necessity: Processing your data to respond to quote requests
- Legitimate interests: Improving website performance and services
5. Cookies and Tracking
We use cookies to:
- Measure website performance and traffic
- Enable newsletter signup forms
- Store basic user preferences
You can manage your cookie preferences through your browser or via the consent banner.
6. Sharing Your Information
We do not sell your data. We may share information with:
- Service providers assisting us with website hosting, analytics, and email delivery
- Legal authorities if required by law
All third-party providers are contractually obligated to protect your data.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes listed above
- Comply with legal obligations
Typically, this is no longer than 5 years after the last interaction, unless a longer retention period is required by law.7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes listed above
- Comply with legal obligations
Typically, this is no longer than 5 years after the last interaction, unless a longer retention period is required by law.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Object to processing of your data
- Lodge a complaint with your local data protection authority
For any requests, contact marketing@spice.com.na
9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.
10. Updates to this Privacy Policy
We may update this policy occasionally. Updated versions will have a revised “Effective Date.” Please check this page periodically.